HomePhoneCan I Contact Social Security By Phone

Can I Contact Social Security By Phone

Old Age Survivors And Disability

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SSA administers the retirement, survivors, and disabled social insurance programs, which can provide monthly benefits to aged or disabled workers, their spouses and children, and to the survivors of insured workers. In 2010, more than 54 million Americans received approximately $712 billion in Social Security benefits. The programs are primarily financed by taxes which employers, employees, and the self-insured pay annually. These revenues are placed into a special trust fund. These programs are collectively known as Retirement, Survivors, Disability Insurance .

SSA administers its disability program partly through its Office of Disability Adjudication and Review , which has regional offices and hearing offices across the United States. ODAR publishes a manual, called HALLEX, which contains instructions for its employees regarding how to implement its guiding principles and procedures.

The RSDI program is the primary benefits program administered by the U.S. federal government, and for some beneficiaries is the vital source of income. Increasing access to this benefit program for low-income or homeless individuals is one of SSA’s goals. SSA is a member of the United States Interagency Council on Homelessness and works with other municipal, county, state, local and federal partners to increase access and approval for SSI/SSDI benefits who are eligible.

Email The Social Security Administration

If you dont have the time to call the Social Security Administration on your phone or you feel more comfortable writing an email, then you can do so by writing an email to their support team. You can write them an email directly from their site. They will request your email address, a subject line and a message.

How To Change Your Address

If you get Social Security benefits , you can update your contact information in a safe, quick, and convenient way by following these five steps:

  • Log in to mySocial Security.
  • Select the My Profile tab.
  • Select the Contact link to enter and update your address and phone information.
  • Select when would you like to schedule the update, then select Continue.
  • Review and verify your information, select Submit.
  • This service is not currently available to people who receive Supplemental Security Income or do not have a U.S. mailing address. However, if you are receiving SSI, you can easily check your address we have on record and update your telephone number via the My Profile tab on your mySocial Security.

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    How To Contact The Social Security Administration

    There are a number of reasons why you need to know how to contact the Social Security Administration. For example, you may have questions about applying for benefits, or you may have questions about your current benefits. Perhaps you may have problems receiving your current benefits. Fortunately, its not difficult to have your questions or concerns addressed since there are multiple ways that you can contact the Social Security Administration.

    Getting Help By Phone

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    If you are unable to use online services or want to speak directly to a Social Security representative, call the SSAs national customer service number at 800-772-1213 or call your local field office. You can apply for any type of benefit by phone, including survivor benefits and SSI.

    The national phone line is staffed by live agents from 8 a.m. to 7 p.m. local time on weekdays except for federal holidays. Outside those hours, you may be able to find what youre looking for using the SSAs automated phone service.

    Field offices are open from 9 a.m. to 4 p.m. on weekdays. Enter your zip code into the SSAs field office locator to find the phone number for your nearest facility.

    Wait times on calls to the national 800 number have fluctuated widely during the pandemic, rising sharply in the early weeks of the outbreak as field offices closed to visitors, then declining as the SSA outfitted more call center staff with tools to handle calls remotely. Hold times have spiked again in recent months as the agency implements an upgrade to the phone system, with waits averaging 32 minutes in February.

    The SSA says customers may also experience busy signals or unintentional disconnects as it works through the technical issues and recommends calling when they system is typically less busy:

    • Between 8 a.m. and 10 a.m.
    • Between 4 p.m. and 7 p.m.
    • Later in the week .
    • Toward the end of the month.

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    How Do I Talk To A Real Person At The Social Security Office

    To speak to a Social Security Representative either in person or on the phone, you can do any of the following:

    • Go to your local Social Security office in person
    • TTY 1-800-325-0778 8:00 a.m. â 7:00 p.m. local time

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    Documents You Need To Submit To The Social Security Office

    Regardless of how you choose to apply for SS, there are certain documents you need to submit along with your application. These include:

    • Your Social Security card or your SSN.
    • Tax documents from the previous year, such as a W-2 form.
    • Proof that you are a U.S. citizen or a lawfully-present immigrant.
    • Your birth certificate or equivalent documentation.
    • Military discharge papers, if you served before 1968.

    If you do not have these documents needed to apply for Social Security retirement benefits, you may still be able to apply. However, you must contact your Social Security office and speak with a program official. He or she should be able to help you obtain the supporting documents you need to complete your application.

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    How Do I Make An In

    To make an in-person appointment with the Social Security office, first, find your local office at this SSA Office Locator website and input your ZIP code. Your local office location, hours, and contact numbers are listed there. Next, click on the link to office closings and emergencies, and the site will direct you to information about office closings due to COVID-19. Social Security offices were closed for in-person services on March 17, 2020. Consumers have been encouraged to access SSAs online resources since that time. However, if you are unable to utilize online services, you can call your local office to talk with a representative.

    Your local office may schedule an in-person appointment in limited, critical situations, including the need to apply for medical coverage. The appointment time will depend on your local offices health and safety conditions and staffing.

    Social Security And Medicare

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    The following information can help you with your Social Security or Medicare benefits. My office stands ready to assist you with any problems or questions you may have. You can send an email here or call my office in Boca Raton at 998-9045.My office can also help you with determining Social Security benefits, as well as Supplemental Security Income and Medicare eligibility.

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    How To Find The Social Security Administration Office Nearest To You

    If you dont already know the address of your local social security office you can find this information on the Social Security Administration’s website at www.ssa.gov

    Steps to follow:

    • At the top right-hand corner of the website you need to click Menu.
    • On the left of the menu you click Contact Us.
    • On this page, click on the “Find an Office” link.
    • You then need to type in your zip code.

    The zip code you have typed will provide the local address for your social security office, opening hours, telephone number, toll-free number, and driving directions to reach the office.

    If you dont wish to file your application for benefits online, or for any reason you would like to speak to an agent, you can call the following number to schedule, alter, or cancel an appointment by: 1-800-772-1213 from 8 a.m. to 7 p.m., Monday to Friday.

    How to Get Help With Your Claim

    The SSAs website atwww.ssa.gov provides useful information to help you with your claim.

    However, if you are unable to find the help you need from the website, call yourlocal Social Security office or the national 800 number from 8 a.m. to 10 a.m. local time. If you are able to call the National 800 Number between 4 p.m. and 7 p.m. local time, you can expect a quicker response.

    Contacting Social Security In Person

    When Social Security offices are fully reopened, if you cant resolve your problem or find the information you need on the website or over the phone, you can go to one of the field offices . In some casesif you need to request a Social Security card or update certain kinds of personal informationyou may have to visit an office.

    But be forewarned: It probably wont be fun. You can schedule an appointment, though it could take weeks or more than a month to get one. Just heading to the office is an option, but youll probably wait more than a couple of hours to be seen. Some offices report lines out the door.

    Staffing is an issue. Due to budget cuts to the SSA, there are fewer workers for an increasing number of applicants. And dont expect them to take an in-depth look at your situation. SSA employees don’t have the training or expertise to help you maximize your benefits the way a financial planner can. If you don’t have a financial planner or other professional who can help you make the right claiming choices, there are Social Security calculators that can help. The SSA also offers a number of online tools.

    Some Social Security experts advise visiting multiple field offices in order to ensure that youre getting the most out of your benefits. One worker may misinterpret the rules and deny you benefits or other privileges for which youre eligible, so seeking multiple benefit estimates can help you find the best dealkind of like shopping for a new car.

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    File With An Advocate

    Statistically 80% of initial applications are denied because of a simple mistake or technical error. Due to this, many applicants seek the assistance of a qualified disability advocate. A disability advocate is an experienced individual in the field of Social Security disability they know how the SSA functions, how to properly file an application, how to fight an appeal and how to get you approved for benefits. There are two different kinds of advocates: A disability lawyer and a disability non-attorney advocate.

    Social Security May Contact You By Phone

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    A representative from Social Security may contact you by phone.

    However, its only after youve contacted them and left an invitation for a representative to return the call.

    For example, after applying for spousal benefits, a representative called to get clarification concerning my application.

    I left a message and expected a return call.

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    The critical thing to remember is that Social Security will not contact you by phone unless youve already contacted them.

    Take a look at this article on Social Securitys website. It gives some pointers on how to recognize scammers posing as representatives calling from the Social Security Administration.

    The article goes into greater detail. But here are the takeaways.

    • Stay vigilant keep a sharp eye out for scammers claiming you should take immediate action
    • Remember that you are in control dont be afraid to hang up
    • Never provide the caller with sensitive information such as your social security number

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    What You Should Do Before You Visit

    You are expected to consider the following:

    • Provide a self-assessment checklist so you can decide if it is safe for you to attend an office.
    • Everyone is required to wear a mask and if you do not possess one you will be handed one on arrival. Hand sanitizer is made available for your use as well.
    • If room in the office is limited you may be required to queue outside.
    • If you dont require any assistance and are mobile enough to attend you should come on your own. If you do require help you may have one adult attend with you and children are also welcome too.
    • If you havent arranged an appointment in advance queues may be long typically just after a federal holiday and the 1st week of each month.

    What Happens If I Lost My Social Security Card

    If you really must replace your card, go to www.socialsecurity.gov/ssnumber before visiting your local Social Security office. The first step is to learn what documents you need. Youll need to show us a U.S. drivers license, a state issued non-driver identification card, or a U.S. passport to prove your identity.

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    Getting Help Online: My Social Security

    You can apply for retirement and spousal benefits, Social Security Disability Insurance and Medicare online through the SSA website . You can also begin an application for Supplementary Security Income , but in some circumstances you will have to finish it by phone or in person.

    Opening an online My Social Security account gives you 24/7 access to your Social Security statement, which shows your earnings history and estimated future benefit payments. You can also track the status of an application for benefits or pending appeal and request a replacement Social Security card.

    My Social Security services expand once you start collecting benefits. Among other things, you can use your account to get copies or request replacements of key documents, including tax forms and official verification of your benefit status report a change of address to the SSA and change bank details for direct deposit of your monthly payments.

    The AARP Social Security Resource Center has a tutorial on creating a My Social Security account. The SSAs Online Services page has details on information and assistance you can access anywhere using a computer or mobile device. Many Social Security forms are available online to download and print.

    Contacting Social Security Online

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    Unlike some other government websites , the Social Security website is easy to use for those who speak English and Spanish, and it offers nearly all of the services you need. The website does also offer some information in other languages online, including Arabic, Chinese, Farsi, French, Greek, Italian, Korean, Polish, Portuguese, Russian, and Vietnamese.

    You can view a list of the online services by visiting the online services section of the website. Youll notice that you can apply for benefits, get a copy of your statement, appeal a decision by Social Security officials, and get estimates of your future benefits and Medicare services, among other things.

    Just like the SSAs offices, the website has certain hours of operation during which you can conduct business. But take heart: If not 24/7, the hours are pretty extensive unless youre trying to apply for benefits between 1:00 a.m. and 5:00 a.m. Monday through Friday, before 5:00 a.m. or after 11:00 p.m. on Saturday, or before 8:00 a.m. or after 11:30 p.m. on Sunday, the operational hours probably wont affect you.

    Most experts say to avoid visiting a Social Security officeanother reason why it’s a good idea to start with the online services section of the SSA’s website.

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    Does Social Security Contact You By Phone Or Mail

    re you confused as to how Social Security will contact you about retirement benefits?

    If case you are, youre not alone.

    With that said, let me note that there are various methods the Social Security Administration uses for communication.

    Its not complicated.

    Although we all need to be conscientious because of scams and unscrupulous individuals who may try to steal our identities.

    In this article, Ill discuss how Social Security will contact you. Plus, Ill give tips on ways to prevent getting scammed.

    But first, I think its important to emphasize that the Social Security Administration does not contact you about retirement benefits until you initiate communication with them.

    Although you may have received annual earnings statements, its up to you to apply for your Social Security retirement benefits.

    This also applies to additional Medicare benefits you may require.

    Therefore, if you need to do that, My Social Security is the best place to go for information. Its thorough and you should be able to find answers to your questions.

    Having said that, there are 3 methods that the Social Security Administration uses for communication.

    However, it must be emphasized that the official method of correspondence is by letter through the United States Postal Service.

    The other two methods are by phone and email.

    Lets take a look to see how this works.

    Social Security Fraud Misuse Or Impersonation

    The Social Security Administration investigates reports like these:
    • Providing false information or evidence for a benefit claim
    • Concealment of work and assets
    • Representative payee misuse
    • Misuse and trafficking of Social Security numbers and cards by people or businesses
    • Reports of criminal activity and serious misconduct involving Social Security employees
    Or call 1-800-269-0271.
    • SSAs Office of Inspector General reviews all reports that are filed.

    • SSA OIG cannot provide you with information about actions taken on any reports.

    • Federal regulations do not allow information in law enforcement records to be shared, even with the person who made the report.

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