Contacting Social Security By Phone
The website is a great place to start, but sometimes the information provided may not seem to address your situation or answer your particular question. So your next step might be to call. Since Social Security doesnt publish the phone numbers of most local offices, you likely have to call the main number at 1-800-772-1213. Even if you have the number of your local office, youll probably want to start with the SSAs automated system.
If you call, you can perform many services through the automated system, including requesting a benefit verification letter and/or statement of your benefits, inquiring about the status of a claim, applying for a replacement card, finding the address of your local office, and conducting some business related to Medicare.
If the automated system isnt enough, you can speak to a representative between the hours of 8:00 a.m. and 7:00 p.m., Monday through Friday.
The Social Security Administration provides interpreters free of charge. You can call 800-772-1213 to speak with an interpreter who speaks Arabic, Armenian, Chinese, Farsi, French, Greek, Haitian Creole, Hmong, Italian, Korean, Polish, Portuguese, Russian, Somali, Spanish, Tagalog, or Vietnamese. You can also schedule in-person appointments, during which time the Social Security Administration office will arrange for an interpreter.
Local Social Security Offices
There are two local Social Security offices:
- The West Palm Beach Social Security office is located at 801 Clematis Street, West Palm Beach, FL 33401. Their phone number is 866-783-7339. Office hours:
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 12:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday and Sunday: Closed
- The Boca Raton Social Security office is located at 621 NW 53rd Street, Boca Raton, FL 33487. Their phone number is 877-467-1703. Office Hours:
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 12:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday and Sunday: Closed
Most Social Security business can also be handled through Social Securitys toll free telephone as well as the agencys website at www.socialsecurity.gov. Some of the services available on our website include:
- Apply for Social Security retirement/spouses benefits
- Apply for disability benefits
What You Need For Apply For Ssdi Or Ssi Benefits
You will get a faster decision when you apply for Social Security Disability Insurance or Supplemental Security Income with the Social Security Administration if you provide:
- Your Social Security number
- Medical records from your doctors, therapists, hospitals, clinics and caseworkers
- Laboratory and test results
- Names, addresses, phone and fax numbers of your doctors, clinics and hospitals
- Names of all medications you are taking
- Names of your employers and job duties for the last 15 years
If you are applying for a child, you also need school records regarding your child’s disability.
IMPORTANT NOTE: Don’t wait to file your claim for disability payments even if you don’t have all this information.
If you think you may be eligible for payments, call 772-1213 to file a claim or contact your local Social Security Office . You must contact the Social Security Administration to apply for benefits. If you are looking for an online application for either SSDI or SSI visit ssa.gov. For an update on case status call the Vocational Disability Examiner as identified in your introductory claimant letter
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Email Our Support Team
Social Security cannot answer questions about economic impact payments under the recently enacted law, the Coronavirus Aid, Relief, and Economic Security Act, or CARES Act. Treasury, not Social Security, will be making direct payments to eligible people. For more information, visit www.irs.gov/coronavirus.
Many of our services are now available online, like applying for Social Security benefits, requesting a replacement Social Security card, getting your Social Security Statement, and benefit verification letter.
You can also look for answers to your questions on our Frequently Asked Questions page.
We realize that each persons situation is unique. While we are unable to answer questions in this forum that require access to your personal information, such as benefits you may be entitled to, we care. Please toll-free at 1-800-772-1213 for assistance. Representatives are available between 8a.m. and 7p.m., Monday through Friday. For the location and other information about your local Social Security office, use our locator.
If you cannot find your answer online and do not have a question about your personal situation, complete the form below to send us an email. Please do not include Social Security numbers in your message.
We are experiencing high volumes of email and may not be able to respond to your inquiry promptly. We appreciate your patience.
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Getting Help By Phone
If you are unable to use online services or want to speak directly to a Social Security representative, call the SSAs national customer service number at 800-772-1213 or call your local field office. You can apply for any type of benefit by phone, including survivor benefits and SSI.
The national phone line is staffed by live agents from 8 a.m. to 7 p.m. local time on weekdays except for federal holidays. Outside those hours, you may be able to find what youre looking for using the SSAs automated phone service.
Field offices are open from 9 a.m. to 4 p.m. on weekdays. Enter your zip code into the SSAs field office locator to find the phone number for your nearest facility.
Wait times on calls to the national 800 number have fluctuated widely during the pandemic, rising sharply in the early weeks of the outbreak as field offices closed to visitors, then declining as the SSA outfitted more call center staff with tools to handle calls remotely. Hold times have spiked again in recent months as the agency implements an upgrade to the phone system, with waits averaging 32 minutes in February.
The SSA says customers may also experience busy signals or unintentional disconnects as it works through the technical issues and recommends calling when they system is typically less busy:
- Between 8 a.m. and 10 a.m.
- Between 4 p.m. and 7 p.m.
- Later in the week .
- Toward the end of the month.
What Is The Social Security Disability Phone Number
If you have questions about your social security disability benefits, you need to contact Social Security at the social security disability phone number. You can find information on the government website though they do not publish the direct lines to their local offices.
To get information about your disability benefits, you can call 1-800-772-1213. It is a toll-free number that provides automated telephone services. From there, you can hear recorded information and also do some general requests. The line is open 24 hours a day. If you do not find what you need in the automated services, you can request to speak with a representative of the Social Security office. Their hours are between 7am and 7pm from Monday to Friday.
If youre wondering how long you should have to wait to talk to a representative, you should know that you will experience shorter waiting times if you call after Tuesday. For those who have hearing disabilities, there is a special line that you can call that is toll-free TTY. Call them at 1-800-325-0778 and someone will assist you in consideration to your special needs. The line is open from 7am to 7pm from Monday to Friday.
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Service Changes Due To Covid
We urge you not to visit Service Canada Centres unless absolutely necessary.
Ask us to help you with the following programs by using eServiceCanada:
- Employment Insurance
- Canada Pension Plan , Old Age Security , Guaranteed Income Supplement benefits
- Social Insurance Numbers
We will call you back within 2 business days.
You can complete the following tasks at a Service Canada office:
- obtain general information about the SIN Program
- apply for a SIN or obtain a confirmation of your SIN
- update your SIN record
Proof of identity documents are required to apply for a SIN, obtain a confirmation of your SIN and to update your SIN record.
Using Our Automated Telephone Services
Services for all beneficiaries
- Request a benefit verification letter
- Ask for a form SSA-1099, Social Security Benefit Statement, to request a replacement tax summary
Services for Medicare beneficiaries only
- Request a replacement Medicare Card
- Request a form SSA-1020 to apply for help with Medicare prescription drug costs
Services for people who have applied for benefits
- Ask to receive a claim status
Services everyone can use
- Find the address of your local Social Security office
- Request a form SS-5,Application for a Social Security Card, to:
- apply for an original Social Security card or a replacement card if yours was lost or stolen,
- request a name change on your card, or
- update or correct other information on your Social Security number record.
You can listen to informational messages on the following subjects:
- Payment delivery dates
- Best times to call our 800 number
- Social Security Internet address and services
- Supplemental Security Income
- Non-receipt of your Social Security benefit
- Representative payee
Services for Social Security Benefits Only
- Change address and/or phone number
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More On Social Security And Retirement
- Earning Income After Retiring: Collecting Social Security while working can get complicated. Here are some key things to remember.
- An Uptick in Elder Poverty: Older Americans didnt fare as well through the pandemic. But longer-term trends arent moving in their favor, either.
- Medicare Costs: Low-income Americans on Medicare can get assistance paying their premiums and other expenses. This is how to apply.
- Claiming Social Security: Looking to make the most of this benefit? These online tools can help you figure out your income needs and when to file.
But there have been problems.
There has been a sharp drop in applications for S.S.I., and for disability insurance. S.S.I. is an important tool for reducing poverty among the oldest Americans, and its beneficiaries are disproportionately people of color. For example, 50 percent of S.S.I. recipients 65 or older in 2017 were African American or Hispanic, and about 15 percent were Asian American, according to a new Census Bureau report.
The drastic drop in S.S.I. applications and awards is deeply disturbing, said Nancy Altman, president of Social Security Works, an advocacy group. Generally, those numbers rise in a recession. It means that too many poor seniors and people with disabilities are not getting the help they desperately need.
We cant have peoples original documents flying around in the mail or putting them into a drop box and wondering when they will be returned, he said.
Questions About The Social Security Administration
How Do I Apply For Disability Benefits?
To apply for benefits, contact the Social Security Administration at 1-800-772-1213. They have a TTY phone connection at 1-800-325-0778. You can ask SSA to send you the correct forms, and they can answer questions you may have.
How Do I Apply For Supplemental Security Income ?
To apply for benefits or to ask questions, contact the SSA at 1-800-772-1213. They have a TTY phone connections as well at 1-800-325-0778.
Supplemental Security Income is an income assistance program administered by the Social Security Administration for people who are elderly , blind, or disabled who dont have many assets and who dont earn much money
To apply for benefits or to get more information about the SSA retirement program, call 1-800-772-1213. They have a TTY phone connection as well at 1-800-325-0778.
How Do I Apply for Survivors Benefits?
A family member or other person responsible for the beneficiarys affairs should do the following:
How Do I Apply For Medicare Benefits?
If you are already getting Social Security retirement or disability benefits or railroad retirement checks, Social Security will contact you a few months before you become eligible for Medicare and give you the information you need to register.
If you are not already getting checks, you should contact Social Security at 1-800-772-1213 about three months before your 65th Birthday to sign up for Medicare. They also have a TTY phone connection at 1-800-325-0778.
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My Social Security Card Was Lost/stolen What Should I Do
If your Social Security card has been lost or stolen, you need to act immediately! You will need to request a replacement card, but you should also take the proper steps to prevent identity theft. Thieves could use your information to apply for loans, obtain credit cards, or file fraudulent tax returns in your name. You should place a fraud alert on your Social Security number and keep a watch on your credit report. Also be aware of scams that attempt to steal your SSN.
How Do I Apply For A Replacement Social Security Number Card Online
If you lost your card, you may not need a replacement. In most cases, simply knowing your Social Security number is enough. But, if you do need a replacement, you can complete your application online or in-person.
The easiest way to request a replacement SSN card is online with a free, personal mySocial Security account. You can go to www.ssa.gov/ssnumber and answer a few questions to find out the best way to apply. If you arent able to use a personal my Social Security account to request a replacement card, you can still begin the process online and complete it in a local Social Security office or card center, usually in less time.
If you cannot complete the application online, you will need to provide the required documents. We need to see different documents depending on your citizenship and the type of card you are requesting. If you do not begin the application online, you will need to fill out and print an Application for a Social Security Card and bring it to your local Social Security office.
There is no charge for a Social Security card. This service is free.
Other Questions You May Find Helpful
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Social Security And Medicare
The following information can help you with your Social Security or Medicare benefits. My office stands ready to assist you with any problems or questions you may have. You can send an email here or call my office in Boca Raton at 998-9045.My office can also help you with determining Social Security benefits, as well as Supplemental Security Income and Medicare eligibility.
- Do you want to know if you qualify for disability and SSI? Use Social Security’s Screening Tool to check if you do.
- Do you need information on how to apply for Medicare? Go to the Medicare Frequently Asked Questions page.
- Do you have other general questions about social security services and benefits? Find an answer on the Social Security Administration’s Frequently Asked Questions page.
Where To Report Changes Or Provide Requested Information:
You may report changes to SSA by calling 1-800-772-1213 or by visiting your local SSA office in person.
You may report changes to SSP by calling toll free at 1-855-488-0541 OR by fax at: 518-486-3459 OR by email at: OR by regular mail at:
NYS OTDA PO Box 1740 Albany, NY 12201
NOTE: If you receive Social Security Retirement, Survivorâs, or Disability payments and also receive SSP benefits, SSA does not share your federal benefit information or any changes, including address or living arrangement, with SSP and you must report changes directly to SSP.
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What Kind Of Documentation Do I Need To Bring
The documentation that you need to bring along varies depending on what it is you are trying to do. At a minimum, you will need some form of identification. This might be a driver’s license, U.S. Passport, or state-issued non-driver’s identification card. You might also need your current Social Security card and even your birth certificate. It is usually best to take everything you can even if you are not sure whether you need it. It is better to carry documentation that is not needed than to arrive without the proper documentation.
Bureau Of Disability Determination Services
- Social Security Disability Insurance
Applying for Benefits
- Visit the SSA website at www.ssa.gov to apply online.
- Contact SSA toll-free at 1-800-772-1213 .
- If you think you may be eligible for Social Security disability benefits, call the Social Security Administration at 1-800-772-1213 or www.ssa.gov to file a claim or for more information.
- If you have already filed a disability claim with Social Security, you may contact DDS at 1-800-842-8320 about the processing of your claim.
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