Why Do People Call Social Security Customer Support
People call Social Security for a range of reasons, including:
- Questions about getting a Social Security number
- Getting a replacement Social Security card
- Questions about benefits and payments into Social Security
- Questions about applying for Social Security Disability or Supplemental Security Income programs
- Obtaining status updates on claims and appeals
- Check the status of Social Security payments and direct deposits
What You Should Know Before You Visit
If you visit an office, please keep these very important points in mind:
- You must complete a to see if it is safe for you to enter an office.
- Everyone must wear a mask. We will provide a mask if you do not have one.
- Hand sanitizer is available.
- You may need to wait outside because space in our offices may be limited. Please plan for the weather.
- We ask that you come alone unless you require help with your visit. If you require help, we can only permit one adult to join you. Children are allowed.
- If you do not have an appointment, you should expect long lines, especially during the busiest times in our offices: Mondays, the morning after a Federal holiday, and the first week of the month.
Where To Report Changes Or Provide Requested Information:
You may report changes to SSA by calling 1-800-772-1213 or by visiting your local SSA office in person.
You may report changes to SSP by calling toll free at 1-855-488-0541 OR by fax at: 518-486-3459 OR by email at: OR by regular mail at:
NYS OTDA PO Box 1740 Albany, NY 12201
NOTE: If you receive Social Security Retirement, Survivorâs, or Disability payments and also receive SSP benefits, SSA does not share your federal benefit information or any changes, including address or living arrangement, with SSP and you must report changes directly to SSP.
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What Is The Social Security Disability Phone Number
If you have questions about your social security disability benefits, you need to contact Social Security at the social security disability phone number. You can find information on the government website though they do not publish the direct lines to their local offices.
To get information about your disability benefits, you can call 1-800-772-1213. It is a toll-free number that provides automated telephone services. From there, you can hear recorded information and also do some general requests. The line is open 24 hours a day. If you do not find what you need in the automated services, you can request to speak with a representative of the Social Security office. Their hours are between 7am and 7pm from Monday to Friday.
If youre wondering how long you should have to wait to talk to a representative, you should know that you will experience shorter waiting times if you call after Tuesday. For those who have hearing disabilities, there is a special line that you can call that is toll-free TTY. Call them at 1-800-325-0778 and someone will assist you in consideration to your special needs. The line is open from 7am to 7pm from Monday to Friday.
File With An Advocate
Statistically 80% of initial applications are denied because of a simple mistake or technical error. Due to this, many applicants seek the assistance of a qualified disability advocate. A disability advocate is an experienced individual in the field of Social Security disability they know how the SSA functions, how to properly file an application, how to fight an appeal and how to get you approved for benefits. There are two different kinds of advocates: A disability lawyer and a disability non-attorney advocate.
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What Can’t Be Resolved By Phone With Social Security
Some highly sensitive issues, such as requesting a new Social Security number due to domestic violence or identity theft, cannot be handled over the phone. Similarly, while a customer service representative can advise you on replacing a Social Security card, you will have to make your request in person or through the mail.
Contacting Social Security By Phone
The website is a great place to start, but sometimes the information provided may not seem to address your situation or answer your particular question. So your next step might be to call. Since Social Security doesnt publish the phone numbers of most local offices, you likely have to call the main number at 1-800-772-1213. Even if you have the number of your local office, youll probably want to start with the SSAs automated system.
If you call, you can perform many services through the automated system, including requesting a benefit verification letter and/or statement of your benefits, inquiring about the status of a claim, applying for a replacement card, finding the address of your local office, and conducting some business related to Medicare.
If the automated system isnt enough, you can speak to a representative between the hours of 8:00 a.m. and 7:00 p.m., Monday through Friday.
The Social Security Administration provides interpreters free of charge. You can call 800-772-1213 to speak with an interpreter who speaks Arabic, Armenian, Chinese, Farsi, French, Greek, Haitian Creole, Hmong, Italian, Korean, Polish, Portuguese, Russian, Somali, Spanish, Tagalog, or Vietnamese. You can also schedule in-person appointments, during which time the Social Security Administration office will arrange for an interpreter.
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You Can Request Your Card Online Today
Sign in or create an account to submit your request
You can replace your card online and receive it in 14 days. You can also use your account to check the status of your request and manage other benefits you receive from us.
Trouble signing in?
Start the application online and visit your local SSA office for additional guidance for completing your application.
Prefer to talk to someone?
Contact your local SSA office.
You can start your Social Security number card application online. Once you’ve submitted your request, visit your local SSA office for additional guidance for completing your application. You will need to give us some of the information you provided again.
How To Apply Apply For Ssdi Or Ssi Benefits
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What Is A Medically Determinable Impairment
A medically determinable physical or mental impairment is an impairment that results from anatomical, physiological, or psychological abnormalities which can be shown by medically acceptable clinical and laboratory diagnostic techniques. A physical or mental impairment must be established by medical evidence consisting of signs, symptoms, and laboratory findings not only by the individuals statement of symptoms.
What To Know About Hearings
If you are thinking about appealing a decision, or you have an appeal pending, we want you to know you have options that could help you have your hearing sooner.
- We resumed offering some in-person hearings and we continue to offer hearings by online video and by phone. Online video hearings and telephone hearings are convenient, safe, and secure. .
- We continue to increase the number of in-person hearings. As our capacity grows, we will move to a more normal scheduling process.
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What Time Does The 1 800 Number For Social Security Close
What time does the 1 800 number for Social Security close? You can call our National 800 Number at 1-800-772-1213 between 8:00 a.m. 7:00 p.m., Monday through Friday.
How long does it take for Social Security to answer the phone? While theres no hard data on complaints about SSA service, the SSA does release data on wait times for callers. In fiscal year 2011, someone trying to reach Social Security by phone had to wait three minutes to be connected with a representative in fiscal 2020, the average wait was 16 minutes.
How do I speak to a live person at Social Security? To speak to a Social Security Representative either in person or on the phone, you can do any of the following: Go to your local Social Security office in person. Call Toll-free: 1-800-772-1213 8:00 a.m. 7:00 p.m. local time. TTY 1-800-325-0778 8:00 a.m. 7:00 p.m. local time.
Whats the phone number for Social Security?
Service Changes Due To Covid
We urge you not to visit Service Canada Centres unless absolutely necessary.
Ask us to help you with the following programs by using eServiceCanada:
- Employment Insurance
We will call you back within 2 business days.
You can complete the following tasks at a Service Canada office:
- obtain general information about the SIN Program
- apply for a SIN or obtain a confirmation of your SIN
- update your SIN record
Proof of identity documents are required to apply for a SIN, obtain a confirmation of your SIN and to update your SIN record.
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How To Contact The Ssa
People that do not want to apply for benefits online, or need to speak to the SSA for any other reason can also call the national toll-free number. Be advised that wait times are typically shorter later in the day and Wednesdays through Fridays.
Spanish speakers can receive assistance by calling the same toll-free number and informing the pre-recorded system or representative that they would like to talk to a representative in Spanish.
For those who cannot make a call during these times, recorded information and services are available 24 hours a day and on weekends.
Getting Help In Person
You can apply for any type of benefit, get forms and information, and get help with Social Security issues in person at one of the more than 1,200 SSA field offices.
Social Security offices shut down in March 2020 and for most of the pandemic provided in-person service by appointment only and just for select situations involving urgent benefit issues or Social Security numbers.
While walk-in service resumed April 7, Social Security recommends scheduling your visit in advance. If you visit a field office without an appointment, the SSA says to expect long lines, especially at typically busy times, like Mondays, the day after a federal holiday and during the first week of the month.
A small number of field offices may continue to provide appointment-only service due to construction, inability to accommodate people waiting outside the office or other reasons. Check Social Security’s office closings and emergencies page for an up-to-date list.
Keep in mind
- You must complete a self-assessment for COVID-19 symptoms before entering a Social Security office and wear a mask during your visit.
- You may be asked to wait outside due to limited office space, so plan for the weather.
- If you need help with your visit because of a language barrier, disability or other issue, you may bring one adult for assistance. Otherwise, the SSA asks that you come alone .
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More: Inflation Increased 04% In September
The Social Security Administration said average payouts will increase by more than $140 per month in 2023.
Medicare premiums are going down and Social Security benefits are going up in 2023, which will give seniors more peace of mind and breathing room, acting SSA Commissioner Kilolo Kijakazi said in a statement. This years substantial Social Security cost-of-living adjustment is the first time in over a decade that Medicare premiums are not rising and shows that we can provide more support to older Americans who count on the benefits they have earned.
The SSA had increased the cost-of-living adjustment to 5.9% last year, making 8.7% a significant increase to an already-record high.
The maximum amount of earnings for the Social Security tax will also be going up from $147,000 to $160,200.
Many around the country continue to deal with escalating prices on everything from rent to food and gas as inflation increases have yet to yield.
Getting Help Online: My Social Security
You can apply for retirement and spousal benefits, Social Security Disability Insurance and Medicare online through the SSA website . You can also begin an application for Supplementary Security Income , but in some circumstances you will have to finish it by phone or in person.
Opening an online My Social Security account gives you 24/7 access to your Social Security statement, which shows your earnings history and estimated future benefit payments. You can also track the status of an application for benefits or pending appeal and request a replacement Social Security card.
My Social Security services expand once you start collecting benefits. Among other things, you can use your account to get copies or request replacements of key documents, including tax forms and official verification of your benefit status report a change of address to the SSA and change bank details for direct deposit of your monthly payments.
The AARP Social Security Resource Center has a tutorial on creating a My Social Security account. The SSAs Online Services page has details on information and assistance you can access anywhere using a computer or mobile device. Many Social Security forms are available online to download and print.
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Social Security Area Code Number Chart
You can find a full listing of area codes along with their associated geographic region at www.ssa.gov. Remember that the area codes are not simply limited to the 50 United States. American citizens born in U.S. territories may also request a Social Security number, so the regions must include these locations as well. Here are all the Social Security area codes, along with which region they are associated with.
You might notice that some area numbers are included in more than one region. This means either that the number was transferred from one region to another or that it is used in more than one area.
How Can I Check My Social Security Benefits
The easiest way to check your benefits is by logging into your My Social Security account online through www.SSA.gov. Once you get logged into your account, you can view benefit statements, benefit estimates, earnings history, and the status of any pending applications. That site should be your go-to for any information related to your Social Security account.
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Email Our Support Team
Social Security cannot answer questions about economic impact payments under the recently enacted law, the Coronavirus Aid, Relief, and Economic Security Act, or CARES Act. Treasury, not Social Security, will be making direct payments to eligible people. For more information, visit www.irs.gov/coronavirus.
Many of our services are now available online, like applying for Social Security benefits, requesting a replacement Social Security card, getting your Social Security Statement, and benefit verification letter.
You can also look for answers to your questions on our Frequently Asked Questions page.
We realize that each persons situation is unique. While we are unable to answer questions in this forum that require access to your personal information, such as benefits you may be entitled to, we care. Please toll-free at 1-800-772-1213 for assistance. Representatives are available between 8a.m. and 7p.m., Monday through Friday. For the location and other information about your local Social Security office, use our locator.
If you cannot find your answer online and do not have a question about your personal situation, complete the form below to send us an email. Please do not include Social Security numbers in your message.
We are experiencing high volumes of email and may not be able to respond to your inquiry promptly. We appreciate your patience.
Social Security Disability Determination Services
- Social Security Disability Insurance
- Supplemental Security Income
- Call or visit any Social Security office to schedule an appointment. You can locate the SSA field office closest to you via this link,
- Contact SSA toll-free at 1-800-772-1213 .
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What Can I Do If I Am Unhappy With My Call To Social Security
If you get off the phone with Social Security and feel as though your question was not answered properly or that your issue was not resolved, don’t give up. You have options available to you.
First, review the notes you took during your call. Did you fail to provide some information to the agent? Did the agent contradict him or herself or official Social Security policy? Identifying any issues with your conversation can be helpful if you need to call back or escalate your case.
Next, call back. While doing so can be frustrating, there is a chance that the next person you speak to will have more education or experience and may be better able to resolve your issue.
If a second call doesn’t provide you with the outcome you desire, get in touch with your nearest field office and make an appointment to meet in person with a Social Security Administration employee.
Local Social Security Offices
There are two local Social Security offices:
- The West Palm Beach Social Security office is located at 801 Clematis Street, West Palm Beach, FL 33401. Their phone number is 866-783-7339. Office hours:
- Monday 9:00 AM 4:00 PM
- Tuesday 9:00 AM 4:00 PM
- Wednesday 9:00 AM 12:00 PM
- Thursday 9:00 AM 4:00 PM
- Friday 9:00 AM 4:00 PM
- Saturday and Sunday: Closed
- The Boca Raton Social Security office is located at 621 NW 53rd Street, Boca Raton, FL 33487. Their phone number is 877-467-1703. Office Hours:
- Monday 9:00 AM 4:00 PM
- Tuesday 9:00 AM 4:00 PM
- Wednesday 9:00 AM 12:00 PM
- Thursday 9:00 AM 4:00 PM
- Friday 9:00 AM 4:00 PM
- Saturday and Sunday: Closed
Most Social Security business can also be handled through Social Securitys toll free telephone as well as the agencys website at www.socialsecurity.gov. Some of the services available on our website include:
- Apply for Social Security retirement/spouses benefits
- Apply for disability benefits
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