Getting Help By Phone
If you are unable to use online services or want to speak directly to a Social Security representative, call the SSAs national customer service number at 800-772-1213 or call your local field office. You can apply for any type of benefit by phone, including survivor benefits and SSI.
The national phone line is staffed by live agents from 8 a.m. to 7 p.m. local time on weekdays except for federal holidays. Outside those hours, you may be able to find what youre looking for using the SSAs automated phone service.
Field offices are open from 9 a.m. to 4 p.m. on weekdays. Enter your zip code into the SSAs field office locator to find the phone number for your nearest facility.
Wait times on calls to the national 800 number have fluctuated widely during the pandemic, rising sharply in the early weeks of the outbreak as field offices closed to visitors, then declining as the SSA outfitted more call center staff with tools to handle calls remotely. Hold times have spiked again in recent months as the agency implements an upgrade to the phone system, with waits averaging 32 minutes in February.
The SSA says customers may also experience busy signals or unintentional disconnects as it works through the technical issues and recommends calling when they system is typically less busy:
- Between 8 a.m. and 10 a.m.
- Between 4 p.m. and 7 p.m.
- Later in the week .
- Toward the end of the month.
What Is The Purpose Of The Social Security Administration
- The Social Security Act and related laws established programs that have the following basic purposes:
- To provide for the material needs of individuals and families.
- To protect aged and disabled persons against the expenses of illnesses that may otherwise use up their savings.
- To keep families together and
- To give children the chance to grow up healthy and secure.
What are specific programs covered under the Social Security Act and related laws?
- Retirement Insurance
- Hospital and medical insurance for the aged, the disabled, and those with end-stage renal disease
- Prescription Drug Benefit
- Extra help with Medicare Prescription Drug Costs
- Supplemental Security Income
- Public assistance and welfare services, including:
- Temporary assistance for needy families
- Medical assistance
- Maternal and child health services
- Child support enforcement
- Family and child welfare services
- Food stamps
Did You Know?
The Social Security Administration pays benefits to over 60 million people including retirees, children, widows and widowers.
What specific programs are covered under the Social Security Act and related laws?
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My Social Security Card Was Lost/stolen What Should I Do
If your Social Security card has been lost or stolen, you need to act immediately! You will need to request a replacement card, but you should also take the proper steps to prevent identity theft. Thieves could use your information to apply for loans, obtain credit cards, or file fraudulent tax returns in your name. You should place a fraud alert on your Social Security number and keep a watch on your credit report. Also be aware of scams that attempt to steal your SSN.
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Write The Social Security Administration
The last way to contact the Social Security Administration remotely is by writing to their Office of Public Inquiries. However, its worth noting that it may take longer to receive an answer due to the length of time it takes for letters to be delivered. If you do decide to write the Social Security Administration, use the following address:
Social Security Administration
Baltimore, MD 21235
Why Do People Call Social Security Customer Support
People call Social Security for a range of reasons, including:
- Questions about getting a Social Security number
- Getting a replacement Social Security card
- Questions about benefits and payments into Social Security
- Questions about applying for Social Security Disability or Supplemental Security Income programs
- Obtaining status updates on claims and appeals
- Check the status of Social Security payments and direct deposits
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Dealing With Social Security Benefits After A Death
Tip: While it may be tempting to keep the money, especially in such a time of need, the Social Security Administration will require you to return the funds once they figure out that the funds were received after death.
Social Security Offices Within 100 Miles
This website is not associated with the Social Security Administration or any government services and is for general information only. Although we attempt to keep the information up to date, some information may be out of date. Please contact your local Social Security Office to obtain information directly from the SSA.
Can I Apply For Medicare Benefits At This Mineola Office
If you decide to enroll in Medicare during your Initial Enrollment Period, you can sign up for Parts A and/or B by: Visiting your local Social Security office. Calling Social Security at 800-772-1213. Before you decide how you want to go about applying for Medicare, you need to understand the different parts of the program and which ones you need. Learn More About Applying for Medicare.
Report The Death Of A Social Security Or Medicare Beneficiary
You must report the death of a family member receiving Social Security or Medicare benefits. The Social Security Administration processes death reports for both. Find out how you can report a death and how to cancel benefit payments. In addition to canceling SSA and Medicare benefits, find out what other benefits and accounts you should cancel.
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How Do I Make An Appointment With The Lenexa Kansas Office
Even in situations where your local office is open normal hours, it is always better to schedule an appointment to help cut down on your wait time. You can call the Lenexa, Kansas office at 1-800-772-1213 to schedule your appointment. When you make the call, they can also let you know what documents you need to bring to your appointment.
What Kinds Of Issues Can Social Security Customer Support Resolve
Social Security customer service representatives can answer a wide range of questions regarding Social Security programs as well as some questions about your account, benefits and claim status. The representative can also guide you toward the forms that you will need to initiate processes that can’t be completed over the phone.
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Get Ssa Benefits While Living Abroad
U.S. citizens can travel to or live in most, but not all, foreign countries and still receive their Social Security benefits. You can find out if you can receive benefits overseas by using the Social Security Administrations payment verification tool. Once you access the tool, pick the country you’re visiting or living in from the drop-down menu options.
Email The Social Security Administration
If you dont have the time to call the Social Security Administration on your phone or you feel more comfortable writing an email, then you can do so by writing an email to their support team. You can write them an email directly from their site. They will request your email address, a subject line and a message.
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How Do I Protect Myself From Social Security Scams
Scammers use phone calls, emails, text messages, and letters to impersonate Social Security personnel and trick people into giving up personal information.
Common tactics include asking for your Social Security number and threatening to cut off Social Security benefits if personal information isnt provided.
Always remember, the Social Security Administration offers free forms and services.
If you suspect that youve been a victim of a Social Security scam or wish to report any attempts, you can call the Office of the Inspector General hotline from 10 a.m. to 4 p.m. ET, Monday through Friday, excluding Federal holidays.
You can also submit a fraud report through the OIG website.
Contacting Social Security In Person
When Social Security offices are fully reopened, if you cant resolve your problem or find the information you need on the website or over the phone, you can go to one of the field offices . In some casesif you need to request a Social Security card or update certain kinds of personal informationyou may have to visit an office.
But be forewarned: It probably wont be fun. You can schedule an appointment, though it could take weeks or more than a month to get one. Just heading to the office is an option, but youll probably wait more than a couple of hours to be seen. Some offices report lines out the door.
Staffing is an issue. Due to budget cuts to the SSA, there are fewer workers for an increasing number of applicants. And dont expect them to take an in-depth look at your situation. SSA employees don’t have the training or expertise to help you maximize your benefits the way a financial planner can. If you don’t have a financial planner or other professional who can help you make the right claiming choices, there are Social Security calculators that can help. The SSA also offers a number of online tools.
Some Social Security experts advise visiting multiple field offices in order to ensure that youre getting the most out of your benefits. One worker may misinterpret the rules and deny you benefits or other privileges for which youre eligible, so seeking multiple benefit estimates can help you find the best dealkind of like shopping for a new car.
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What Can’t Be Resolved By Phone With Social Security
Some highly sensitive issues, such as requesting a new Social Security number due to domestic violence or identity theft, cannot be handled over the phone. Similarly, while a customer service representative can advise you on replacing a Social Security card, you will have to make your request in person or through the mail.
Contacting Social Security Online
Unlike some other government websites , the Social Security website is easy to use for those who speak English and Spanish, and it offers nearly all of the services you need. The website does also offer some information in other languages online, including Arabic, Chinese, Farsi, French, Greek, Italian, Korean, Polish, Portuguese, Russian, and Vietnamese.
You can view a list of the online services by visiting the online services section of the website. Youll notice that you can apply for benefits, get a copy of your statement, appeal a decision by Social Security officials, and get estimates of your future benefits and Medicare services, among other things.
Just like the SSAs offices, the website has certain hours of operation during which you can conduct business. But take heart: If not 24/7, the hours are pretty extensive unless youre trying to apply for benefits between 1:00 a.m. and 5:00 a.m. Monday through Friday, before 5:00 a.m. or after 11:00 p.m. on Saturday, or before 8:00 a.m. or after 11:30 p.m. on Sunday, the operational hours probably wont affect you.
Most experts say to avoid visiting a Social Security officeanother reason why it’s a good idea to start with the online services section of the SSA’s website.
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Presque Isle Social Security Office 04769
As of April 7, 2022, local social security offices will restore in-person services, including for people without an appointment.
The Presque Isle Social Security Office location is in Presque Isle, Maine 04769. This page provides the contact information for this location including the Social Security office phone number, office hours and driving directions.
If you have questions or issues about your retirement Social Security benefits, or you need to schedule an appointment, then call the Presque Isle Social Security Office listed below. The Maine SSA handles several federal programs such as retirement, SSI, Medicare and disability benefits.
- Get a copy of your proof of benefits
- Apply for Social Security retirement benefits
- Apply for benefits for Supplemental Security Income or Social Security Disability Insurance
- Apply for Social Security spousal or survivor benefits
- Apply for Medicare or get a replacement Medicare card
- Set up direct deposit for your Social Security benefits
How To Contact The Social Security Administration
There are a number of reasons why you need to know how to contact the Social Security Administration. For example, you may have questions about applying for benefits, or you may have questions about your current benefits. Perhaps you may have problems receiving your current benefits. Fortunately, its not difficult to have your questions or concerns addressed since there are multiple ways that you can contact the Social Security Administration.
How Do People Feel About Their Calls To Social Security Customer Support
Over the past decade, The Social Security Administration closed many of its field offices, which resulted in an increased number of calls to Social Security customer support. This, in turn, led to long wait times to speak to customer service representatives.
Media reports indicate that many Social Security call centers were plagued by low employee morale and high turnover. It should be noted, however, that Social Security Administration leadership has publicly committed to improved customer service.
Notifying Social Security Yourself
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How Do Benefits Work And How Can I Qualify
While you work, you pay Social Security taxes. This tax money goes into a trust fund that pays benefits to:
- Those who are currently retired
- To people with disabilities
- To the surviving spouses and children of workers who have died
Each year you work, youll get credits to help you become eligible for benefits when its time for you to retire. Find all the benefits Social Security Administration offers.
There are four main types of benefits that the SSA offers:
Learn about earning limits if you plan to work while receiving Social Security benefits
Service Changes Due To Covid
We urge you not to visit Service Canada Centres unless absolutely necessary.
Ask us to help you with the following programs by using eServiceCanada:
- Employment Insurance
- Canada Pension Plan , Old Age Security , Guaranteed Income Supplement benefits
- Social Insurance Numbers
We will call you back within 2 business days.
You can complete the following tasks at a Service Canada office:
- obtain general information about the SIN Program
- apply for a SIN or obtain a confirmation of your SIN
- update your SIN record
Proof of identity documents are required to apply for a SIN, obtain a confirmation of your SIN and to update your SIN record.
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How To Stop Social Security Check Payments
The SSA can not pay benefits for the month of a recipients death. That means if the person died in July, the check received in August must be returned. Find out how to return a check to the SSA.
If the payment is by direct deposit, notify the financial institution as soon as possible so it can return any payments received after death. For more about the requirement to return benefits for the month of a beneficiarys death, see the top of page 11 of this SSA publication.
Family members may be eligible for Social Security survivors benefits when a person getting benefits dies. Visit the SSA’s Survivors Benefits page to learn more.